What To Know
- Check the settings of your firewall or antivirus software to ensure that your LG TV is not blocked.
- If you’ve tried all of the troubleshooting steps above and your LG TV still loses internet connection, it may be a hardware issue.
- By following the troubleshooting steps outlined in this guide, you should be able to resolve internet connection issues on your LG TV.
Losing internet connectivity on your LG TV can be a frustrating experience. Whether you’re streaming your favorite shows, browsing the web, or gaming online, a stable internet connection is essential. If your LG TV keeps losing internet connection, there are several potential causes that you can investigate.
Network Settings
One of the most common reasons for internet connection issues is incorrect network settings. Ensure that your LG TV is connected to the correct Wi-Fi network and that the password is entered correctly. If you’re using an Ethernet cable, check that it’s securely connected to both the TV and the router.
Router Issues
Your router may be the culprit if you’re experiencing internet connectivity problems. Try restarting the router by unplugging it for 30 seconds and then plugging it back in. If the issue persists, consider resetting the router to its factory default settings.
DNS Settings
The Domain Name System (DNS) translates website addresses into IP addresses. Incorrect DNS settings can prevent your LG TV from accessing the internet. Try setting the DNS servers manually using the following values:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
IP Address Conflicts
An IP address conflict occurs when two devices on the same network have the same IP address. This can cause internet connectivity issues for both devices. To resolve this, assign static IP addresses to all devices on the network, including your LG TV.
Software Updates
Outdated software on your LG TV can also lead to internet connection problems. Make sure that your TV’s software is up to date by checking for updates in the settings menu.
Firewall or Antivirus Software
Firewall or antivirus software can sometimes block internet access for certain devices. Check the settings of your firewall or antivirus software to ensure that your LG TV is not blocked.
Hardware Issues
In some cases, hardware issues can cause internet connection problems. If you’ve tried all of the troubleshooting steps above and your LG TV still loses internet connection, it may be a hardware issue. Contact LG support for assistance.
Final Note: Troubleshooting Success
By following the troubleshooting steps outlined in this guide, you should be able to resolve internet connection issues on your LG TV. If you continue to experience problems, don’t hesitate to contact LG support for further assistance.
Questions We Hear a Lot
Q: Why does my LG TV keep saying “No internet connection“?
A: This message can appear due to incorrect network settings, router issues, DNS settings, IP address conflicts, outdated software, firewall or antivirus software, or hardware issues.
Q: How do I fix my LG TV‘s internet connection?
A: Try restarting the router, checking network settings, setting manual DNS servers, assigning static IP addresses, updating software, checking firewall or antivirus settings, and contacting LG support if hardware issues are suspected.
Q: Why does my LG TV lose internet connection when I stream videos?
A: This can occur due to insufficient bandwidth, network congestion, or issues with the streaming service. Try reducing video quality or streaming at a less busy time.